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Head of Strategy and Operations - Marketplace SaaS background

Talent Search PRO
7 days ago
Full-time
On-site
New York City, New York, United States

About The Role

We’re seeking an experienced, analytical and energetic leader who has a track record of building high performing, customer obsessed and data driven teams. In this role you will own strategy development and execution of operations to drive and enable growth of client's rapidly scaling marketplace. You will interface with stakeholders across departments, improve complex processes and solve for the highest leverage initiatives to streamline client's operations. This professional should strategically approach identifying client's growth bottlenecks and has the mandate to implement impactful solutions. 

Will report to the CEO Yassine
Will manage the Strategy and Ops team (2-3 employees) and the CX team (5 employees)

What You Will Do
Own the end-to-end operations of client's marketplace including operations, support and transformational initiatives with suppliers:
Manage, hire and train a best-in-class team that is customer and data obsessed
Develop high standards for execution by evolving and owning KPIs 
Lead strategic cross functional initiatives that drive high leverage business KPIs
Plan and implement the operational processes that will enable client's next leg of growth 
Develop strategic cross-functional initiatives with Product, go-to-market and sales that align client's organization to create a cohesive experience for our doctors

Must-Haves

  • Currently at a marketplace or vertical SaaS startup/tech company (see target companies below)
    Previously worked at a high caliber consulting, private equity, or investment banking firm (see target companies below)
    7-20 years of work experience
    Has directly managed a team
    A proven, strategic operator who has experience in a high growth environment (marketplace or vertical software preferred) 
    A strategy mindset and an analytical problem solver who is willing to dig in to find the best solutions (former top tier consulting, i-banking or PE professionals do well in this role)
    Excellent people manager with a team first approach; has led a rapidly growing team
    Ability to balance many initiatives with differing requirements and expectations
    Has a bias for action and is comfortable in a fast-paced, work environment
    Energized by maximizing impact and working with a diverse group of sharp, motivated teammates to solve the unique challenges of tomorrow